Privacy Policy

Qingdao Apro Industry Import & Trading Co., Ltd. (“Aproindustry,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website at aproindustry.com (the “Site”), request a quote or sample, download technical documentation, or interact with our specialty chemical supply, documentation and technical support services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood and agree to the terms outlined in this policy.

01Information We Collect

We collect information that identifies, relates to, describes or could reasonably be linked with you or your business (“Personal Information”).

A. Information you provide directly to us

When you submit our Request a Quote form, ask for a sample or technical data sheet (TDS / COA / SDS), contact us by email, phone or WhatsApp, or talk to our sales and technical teams, we may collect:

• Contact Information: Full name, work email address, phone or WhatsApp number, job title and business address.
• Business Information: Company name, country, industry segment, estimated annual volume and your role in purchasing or product development.
• Order & Product Specifications: Chemical name, CAS number, grade, required volume, packaging preference, destination port, Incoterms, delivery timeline, and any documents you share — for example specifications, formulations, SDS or COA requirements and shipping instructions.
• Correspondence: The content of your enquiries, quotations, complaints and our replies, including call notes and message history on WhatsApp or email.

B. Information collected automatically

When you visit our Site, our web servers and third-party tools automatically record standard technical data, including:

• Device & Usage Data: IP address, browser type and language, operating system, referring URLs, pages viewed, time spent on the Site, and navigation paths.
• Cookies & Tracking Technologies: Cookies, web beacons and similar technologies used to keep the Site working, remember your language choice and understand aggregate traffic.

C. Information from third parties

We may receive limited business information about you from freight forwarders, inspection and testing partners, trade directories or publicly available company registries, where this is necessary to prepare a quotation, verify a shipment or complete an order.

02How We Use Your Information

We use the information we collect only for legitimate business purposes connected with supplying specialty chemicals:

• Preparing quotations, technical proposals, samples and documentation — TDS, COA, SDS and certificates of origin.
• Coordinating orders, production scheduling, packaging, booking and shipment, and keeping you informed about their status.
• Providing technical and regulatory support, including REACH, RoHS or other compliance questions relevant to your market.
• Responding to enquiries, complaints, claims and after-sales requests.
• Improving, optimising and maintaining the Site, and understanding which product families and pages are most useful to visitors.
• Sending relevant product updates, market notes or price movements where you have agreed to receive them.
• Complying with tax, customs, export-control, sanctions and anti-corruption obligations.
• Protecting our legal rights and preventing fraud or misuse of the Site.

03Legal Bases for Processing

Where data-protection law requires a legal basis — for example the EU or UK GDPR — we rely on the following:

• Performance of a contract: to quote, supply and deliver the products and documents you have requested.
• Legitimate interests: to run and improve our business, answer B2B enquiries and keep commercial records, balanced against your rights and freedoms.
• Legal obligation: to keep commercial, tax and shipping records and to comply with export-control, customs and product-safety rules.
• Consent: for optional marketing communications and non-essential cookies, which you may withdraw at any time.

04How We Share Information

Aproindustry does NOT sell, rent or trade your Personal Information to third parties for commercial or marketing purposes. We share information only in the limited circumstances below:

• Service Providers & Subcontractors: Freight forwarders and shipping lines, independent testing laboratories, documentation and customs brokers, warehousing partners, and IT and hosting providers. They receive only what they need to perform the task and are bound by confidentiality obligations.
• Professional Advisers: Auditors, insurers, accountants and legal advisers where required for the operation of our business.
• Legal & Regulatory Compliance: Where required by law, court order or a competent authority — for example customs, tax or export-control agencies — or to protect the rights, property and safety of Aproindustry, our customers or others.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, customer information may be transferred as part of the business assets, subject to this Policy.

05Cookies & Tracking Technologies

Our Site uses a small number of cookies and similar technologies:

• Essential cookies: Required for the Site to load, to remember your cookie choice and to keep enquiry forms working.
• Preference cookies: Remember your selected language and display settings. Our language switcher is powered by a third-party translation service, which may set its own cookies.
• Analytics cookies: Help us understand aggregate traffic and page performance. We do not use them to identify individual visitors.

You can block or delete cookies at any time in your browser settings; essential parts of the Site may not work correctly if you do. We do not track visitors across third-party websites for advertising purposes.

06Data Retention

We keep Personal Information only for as long as we need it for the purpose it was collected:

• Enquiries and quotations that do not become orders: up to 24 months.
• Order, shipment and commercial documents: 5 years, or longer where tax, customs or export-control rules require it.
• Marketing contact details: until you unsubscribe or ask us to delete them.

When data is no longer required we delete it or anonymise it so that it can no longer be linked to you.

07How We Protect Your Information

We apply technical and organisational measures that are appropriate to the information we hold: TLS encryption on the Site, access controls and role-based permissions, confidentiality undertakings with staff and partners, and secured email, cloud storage and backups. Specifications, formulations and other documents you upload are treated as strictly confidential.

No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security. Please avoid sending confidential formulations or payment credentials by unencrypted email — we are happy to arrange a secure channel on request.

08International Data Transfers

We are based in Qingdao, China, and work with suppliers, laboratories and logistics partners in other countries. Your information may therefore be stored or processed in countries whose data-protection laws differ from those in your own jurisdiction.

Where required, we rely on appropriate safeguards — such as standard contractual clauses with our service providers — and we limit transfers to what is necessary to answer your enquiry, prepare documentation or fulfil your order.

09Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access & Correction: Request a copy of the Personal Information we hold about you, or ask us to correct inaccurate or incomplete data.
• Deletion: Ask us to delete your Personal Information, subject to legal or operational retention requirements.
• Portability: Receive the data you provided to us in a structured, machine-readable format.
• Objection & Restriction: Object to processing based on legitimate interests, or ask us to restrict how your data is used.
• Withdraw Consent: Withdraw marketing consent at any time using the unsubscribe link in our emails or by writing to us.
• Complaint: Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email [email protected]. We respond within 30 days and may ask you to confirm your identity, or your relationship with the business we are corresponding with, before we act on a request.

10Children’s Privacy

Our Site and B2B services are directed strictly to commercial businesses and adults. We do not knowingly collect or solicit Personal Information from anyone under the age of 18. If you believe a minor has provided us with Personal Information, please contact us and we will delete it promptly.

11Changes to This Policy

We may update this Privacy Policy from time to time — for example to reflect new products, partners, documentation requirements or changes in the law. The revised version will be posted on this page with a new “Last Updated” date, and material changes will be flagged on the Site. We encourage you to review this page periodically.

12Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us using the details below.